FAQ's
Where do the dogs sleep?
The Dogs sleep downstairs in the Kitchen/Dining Area and/or the Lounge. Each dog will have their own bed, we also put out duvets or they can choose the sofa! We do not allow dogs upstairs. We do not crate any dogs unless specifically requested and their own crate provided ( we do ask for a written disclaimer when you have requested us to use your crate).
We have CCTV in all rooms where dogs sleep so that we can check on them without disturbing them.
Why do we need a specific drop off and pick up time?
We do like to keep all the dogs calm, so we like to put them away during arrivals and departures. We do also pop out from time to time so we need to ensure we are available for you. If you give us a specific drop off or pick-up time please keep to them. If you wish to change the time, you must contact us and we will do our best to accommodate you.
What do we feed the dogs?
We require you to bring your dogs own food, for the duration of their stay. If we run out of your dogs food we will purchase the same brand locally and you can reimburse us on your return.
How much exercise will my dog get?
All dogs will be taken for a walk twice a day for at least 20 minutes duration. Weather dependant we may go for longer walks (Unless you have instructed us not to because of health or age restrictions). We also have playtime where we can get agility toys out, introduce enrichment toys and some scentwork games.
Are there any dogs you don’t accept?
We can’t accept dogs that are on the dangerous dogs register or any that are aggressive to either people and/or other dogs. Dogs need to be handled by us on a daily basis so very nervous dogs may be unsuitable. We can’t accept bitches in heat or entire males. Excessive barkers, destructive dogs, dogs that hump others, non toilet trained or escape artists may also not be accepted. We also don’t accept dogs that sleep on your bed, all our dogs sleep downstairs.
What do we do if a dog doesn’t get along with others?
We do an intitial meet and greet and if staying for more than 3 days an overnight trial session which is mandatory to comply with our licensing for all our clients so hopefully we would pick up any issues. If there was a problem during your dogs stay we have areas to separate any dogs.
What do I need to bring for my dogs stay?
Your dog must be fully vaccinated and up to date with their flea and worming treatments. We need a hard copy of the vaccination record on every visit. You need to bring their own food to last the duration of their stay. You may bring your dogs beds and any treats you may wish them to have. Also a Collar, Lead and Harness and a coat if needed.
What happens if my dog falls ill during their stay?
If your dog falls ill or requires any veterinary treatment during their stay, we will take them to your vets if based in Clevedon or our registered vet. This is Wellpets in Clevedon. All veterinary fees will be the responsibility of you, the dog owner. Any treatments will be billed to you at the end of your dogs stay.
Payment & Deposits
Payment can be made prior to or on your dogs arrival. It can be made via Cash or Bank Transfer. We cannot take card payments. We require a 50% non refundable and non transferable deposit for all bookings. This must be paid by bank transfer before we can secure your dogs place. Once we have received the deposit we will email or text you to confirm the booking. The deposit must be paid within 24hrs of booking or the place will be released.
What happens if our stay is cut short?
If your holiday is cut short for any reason and your dog is to be picked up early you are more than welcome to collect them. There is no refund for holidays cut short as we hold spaces for the duration of your dogs stay. (Please ring or text to let us know if you are picking up early to arrange a time)
Do you have any age restriction?s
No we accept dogs of any age, we prefer Puppies to comes to us for short regular stays as soon as possible after all vaccinations are complete, this makes it so much easier for them to adapt to a different environment. It also helps with their confidence going into new places and interacting with other dogs.